2025 Point of Sale System Upgrade
System Upgrade: New Point of Sale System Launched April 8th
On Tuesday, April 8th, the council launched a new Point of Sale (POS) system for all transactions at Crossroads Outfitters and Golden-Burke Scout Center.
Reasons for the Upgrade
This change will bring several key improvements to the council’s operations and customer experience:
- Cloud-Based System: The council is transitioning to a cloud-based system, which eliminates the need for expensive server upgrades and improves overall reliability.
- Streamlined Operations: Direct integration with the existing Scouting Event and Camp Reservation online modules will enhance the efficiency of council operations.
- Online Unit Account Management: Units will be able to manage and fund their accounts online, providing a more convenient and streamlined experience.
Changes to Expect
Effective April 8th, all purchases at Crossroads Outfitters and all payments collected at the Golden-Burke Scout Center, including membership fees and popcorn sales, will be processed through the new POS system.
- The existing gift card program will remain unchanged.
- Camp trading posts will continue to use the current system for the 2025 summer season.
Introduction of Online Unit Account Management
The council is excited to introduce online unit account management. This secure system will allow units to:
- Deposit funds.
- View transaction history.
- Receive activity and low-balance notifications.
- Grant access to other designated unit members.
All of these actions can be performed online, eliminating the need for in-person visits. A detailed guide and video tutorials may be found here.
Transition and Support
Adoption of a new system requires adjustment for both customers and staff. We are committed to providing the necessary support to ensure a smooth transition. The council appreciates the cooperation and patience of its members as this improvement is implemented.
We anticipate that this new system will bring enhanced efficiency and convenience to the Scouting community, beginning on April 8th.
Questions and Answers
Your existing unit account balance will transfer to the new system at launch. Initially, only the unit committee chair will have online access to manage these funds. However, the committee chair can grant designated individuals varying levels of access, allowing them to view and/or manage the unit’s account.
Our new point of sale system requires a transaction history to process returns to the original form of payment. This requirement means that we are unable to return funds to a credit card for purchases made prior to the system launch on April 8, 2025.
We are committed to honoring valid returns through the following methods:
- Cash: For returns with a total value of $25 or less, we can issue a cash refund.
- Check: For returns with a total value greater than $25, a refund will be issued via check. Please allow 2-3 weeks for processing and delivery of the check.
- Exchange: You can exchange your item for an item of equal or higher value.
- Unit Account: The return value can be credited back to a unit account, regardless of the amount.
To process a return for a purchase made before the platform launch, please bring the item you wish to return and any proof of purchase you may have (e.g., receipt, bank statement). Our team will assess the return and facilitate it through one of the methods outlined above.
We appreciate your understanding as we transition to our new system.
Units now have the ability to manage trusted people online without the need to fill out a paper form. The registered unit committee chair is designated as the Unit Controller and may grant access to additional Trusted People. Learn more about this new feature.
As part of the council’s transition to the new Point of Sale system, council staff will allow authorized users from the former system to approve payments until June 1, 2025.